Support

Ingrained Impact Tracker

Frequently Asked Questions

What's the difference between Roster and Demographics?

Roster entries track individual people (name plus which session or event they attended), like a sign-in sheet. Demographics entries track group-level information for an event (counts, mix, notes) without naming individuals. Both can be customized with your own fields, and both can sync to Monday.com or Google Sheets.

How do I connect to Monday.com?

Go to Settings → Connect Monday.com. You'll need your Monday.com API token: in Monday, tap your avatar (bottom-left) → Developers → API token → Copy, then paste it into the app.

How do I connect to Google Sheets?

Go to Settings → Connect Google Sheets and sign in with your Google account. Then pick an existing sheet or create a new one — a single sheet holds your Roster, Demographics, and Volunteer tabs. Ingrained requests only the drive.file permission, so it can access just the sheet you connect, nothing else in your Google Drive. You can switch or disconnect storage later in Settings.

I'm connecting Monday to an account that already has data. What do the sync modes mean?

When Monday already has matching boards and your phone also has local entries, you'll see four options:

The three destructive options require an extra confirmation. Choose Merge if you're not sure.

My data isn't syncing. What should I do?

First check your internet connection. Then go to Settings and tap Sync with Google Sheets (or Sync with Monday) to trigger a manual sync. You can also force-quit and reopen the app, which triggers a sync automatically on launch.

How do I add custom fields to my forms?

Go to Settings → Boards → tap your Roster or Demographics board → tap the + button to add a new field. You can choose from Text, Number, Toggle, Dropdown, and more.

How do I edit or delete a field after I've created it?

Go to Settings → Boards → tap the Roster or Demographics board → tap the field you want to change. From there you can rename it, change its type, mark it required, or remove it. On Monday-connected boards, removing a column requires Admin permissions. Removing a field locally does not delete data already entered, it just hides the field from new entries.

I can't add or remove fields on my Monday board.

Adding or removing a column on a Monday board requires Admin permissions on that specific board. If you joined the board as a Contributor or Viewer, Monday's API will refuse the change. Either ask the board owner to upgrade your role on the board, or have them make the field changes from their account. Everything else still works regardless of your role: entering data, viewing the log, and exporting CSV.

What does "Removed" mean in Monday.com?

When you delete an entry in the Ingrained log, the corresponding item in Monday.com gets its "Removed" column checked rather than being permanently deleted. This preserves your audit trail.

What does the free tier include, and what does upgrading unlock?

The free tier covers all core data entry, custom fields, and syncing to Monday.com or Google Sheets, up to 10 entries on the Demographics board and 10 unique sessions on the Roster board. Upgrading is a one-time unlock that removes those limits and enables Data Export (CSV) and Share Setup. There's no subscription. Restore a prior purchase from Settings → Subscription → Restore Purchase.

How do I restore my purchase?

Go to Settings → Subscription → Restore Purchase. Make sure you're signed into the same Apple ID you used when you originally purchased.

How do I share my setup with another user or device?

From Settings → Share Setup (paid feature), Ingrained generates a share link that encodes your current organization, boards, and field configuration. Send it to the other person by Messages, email, or AirDrop. When they open the link on their device, the app sets them up with the same configuration as yours.

Someone shared a setup with me. How do I join?

On the Welcome screen, tap Join an Organization, then open the share link they sent you (or paste the setup code). Once accepted, Ingrained creates the same boards and fields locally and, if they were connected to Monday.com or Google Sheets, prompts you to connect to the same source.

How do I reset the app?

Go to Settings → Data Management → Reset App. If you're connected to Monday.com or Google Sheets, your remote data will not be affected, only the local app data and settings are cleared. This is different from the "Start Fresh" sync mode you may see when connecting Monday: Start Fresh clears both local and remote, while Reset App only clears local.

Can I use Ingrained on multiple devices?

Yes, connect both devices to the same Monday.com boards or Google Sheet. Each device syncs to the same remote source so data stays consistent across devices.

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